INGRID INCISA DI CAMERANA
Terms and conditions of sales
The following Terms & Conditions of Sale govern the offer and sale of products on our website. The products purchased on www.ingridincisa.com are sold by “INGRID SPETSES S.M.P.C.” Registered at the Greek GENERAL COMMERCIAL REGISTRY under no 146590402000, VAT no 800996790 with registered office at 12 Isiodou str, Athens, Greece. Requests for information should be made to our customer care: www.ingridincisa.com , 12 Isiodou str, 10674 Athens, Greece, [email protected], Tel. +30-210-7241234 (Monday – Friday from 9 am to 5 pm Eastern European Time UTC/GMT +2 hours).
This is a legal document between you (Buyer) and INGRID INCISA DI CAMERANA. Please read this agreement carefully. By placing an order, you agree to be bound by this agreement. If you do not accept the terms and conditions set in this agreement do not proceed with the purchase.
You may only place an order if you are considered capable of entering into an enforceable contract in the applicable jurisdiction. An order may be placed only by individuals of 18 years or older who are legally eligible to enter into contracts and are not acting in their capacity as representatives of a company, with a physical address (no deliveries are made to PO Boxes).
Unless otherwise specifically agreed in writing, these Terms shall be incorporated in every offer quotation acceptance and together with the order to which they relate and acceptance of the order by INGRID INCISA DI CAMERANA constitute the entire agreement between INGRID INCISA DI CAMERANA and the Buyer.
You may purchase an item either as a registered user after creating an account or as a visitor/guest. If you create an account, you agree to provide only true and accurate information. You further acknowledge that you will control your account and that you are liable for any unlawful act occurred under your account. You are responsible for maintaining the confidentiality of your password, if any, and for restricting access to your computer so that others may not access any password protected portion of the Website or other Properties using your name, username, or password in whole or in part.
- PRODUCT PRICES
All prices quoted are subject to change without notice at any time prior to INGRID INCISA DI CAMERANA acceptance of the order/the purchase.
You are asked to check the final price of sale before sending the order. The prices include all taxes (including statutory VAT), unless otherwise mentioned on the website; All prices on the website are in Euro, unless otherwise stated.
If you are purchasing from Europe the prices include the delivery charge.
If you are purchasing an item from the US or a non-European country, the prices include the delivery charge. The customer will bear Custom duties and applicable sales tax when due.
- INFORMATION REGARDING THE PRODUCTS
The information displayed on the website regarding the characteristics and description of the product’s features, is accurate. We also make reasonable efforts to accurately display the attributes of our products including colors; however, taking into consideration that the way the colors are displayed on your screen depend on the technical system that you are using, we cannot guarantee that the colors are properly displayed. Any such variation may not be considered a defect or damage.
The inclusion of any products or services on www.ingridincisa.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
When placing your order, you will be asked to fill in certain information, such as email, in order to send you an email confirmation and the address where the products will be delivered.
In case the product is not available at the time of the purchase, this unavailability will be indicated on the website. If you have placed the order and although the product is mentioned as available but for some reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received the payment for such order, we will refund the amount using the same method used to make the payment. If for any reason alternative arrangements are necessary, we will notify you in order to settle the refund, at the email address indicated by you.
INGRID INCISA DI CAMERANA exercises the utmost diligence in processing orders and will make its best to deliver your order by courier. We will try our best to dispatch orders as quickly as possible and in the order in which they are placed. Notwithstanding any extraordinary circumstances and subject to product availability, if no specific timeframe is indicated in the confirmation message, we aim to deliver within 3 to 5 working days following confirmation of the order. However, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order without being charged and you will be refunded.
Before you place your order, you will be informed of the expected delivery details (methods of delivery etc). Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
- PAYMENT METHODS
You may purchase the product either by credit, debit card or paypal.
In order to secure the payments through your credit cards, INGRID INCISA DI CAMERANA collaborates with certified payment service providers, operating according to the provisions of the relevant legislation.
In order for the payment to be accomplished, you are directed to a secure page of the collaborating payment service provider. There you register your card details, the full name of the owner of the card, the card number, the expiry date (month and year) of the card, the security code (verifying the authenticity of the card) imprinted in the appropriate space of the card reserved for the signature of the holder (CVV / VISA or CVC / MC), in order to check the validity of the cards and safely carry out the transaction.
We do not store the data inserted by you in relation to the number of the card or the card security code verifying the authenticity of the card (for example CVV/VISA or CVC/MC). The service provider controls the data inserted and informs electronically, for the approval or the rejection of the transaction. Once the details are entered the amount of the purchase will be debited.
In case a transaction is rejected, irrespectively of the reason of the rejection (which could be for example default on overdraft, failure of the system of the payment service provider or of the Bank issuing the card) the order will be cancelled.
INGRID INCISA DI CAMERANA reserves the right to check the validity of the card used, the cards’ status in relation to the order value and reserves the right to refuse orders depending on the result of these checks.
Invoices will be sent to the e-mail that you have indicated at the registration process. The invoice will be sent in the Shipping Confirmation e-mail. For that reason, please make sure that you have registered your valid e-mail.
You have the right to return the product within fourteen calendar days after receipt of the product, without any penalty and without specifying the reason. In order to return the products, you will have to fill in the online return form, print it and add it to the packaging. You are responsible to pay the costs of returning the goods. You are advised to choose a safe method of return of the products such as a courier company. In case INGRID INCISA DI CAMERANA does not receive the items, the amounts paid will not be refunded.
If the products ordered are customized, returns of such personalized products will not be accepted.
The products must not be damaged, altered, used, worn, washed and they must be returned in their original packaging along with all other documents, if any, accompanying such products. Damaged products shall not be accepted and no reimbursement shall be made.
The products should be returned to the address indicated in the return form: 12 Isiodou str, 10674 Athens, Greece.
After the products have been returned, we shall check that the products are returned in the same condition sent by INGRID INCISA DI CAMERANA. INGRID INCISA DI CAMERANA shall send you an e-mail confirming the acceptance of the returned products and shall refund amounts already paid as soon as possible and in any event within 30 days at the latest from day the returned products have been received and return has been accepted. With international returns, it all depends on the return method chosen. We advise you to keep the tracking numbers for your returns in a safe place, in every case. It is only a matter of days for our logistics team to process your package. After having confirmed that the terms and conditions stated above have been duly complied with, we will promptly start the refund procedure. You will receive an email to inform you when the refund has been made.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded to the individual who made the payment.
INGRID INCISA DI CAMERANA is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than Euros. Bank charges are not refundable.
In the event that your return does not comply with the terms and conditions, you will not be entitled to any refund of the amount already paid to INGRID INCISA DI CAMERANA; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to INGRID INCISA DI CAMERANA. If you do not wish to receive the products in the conditions in which they were sent back to INGRID INCISA DI CAMERANA, INGRID INCISA DI CAMERANA shall be entitled to keep the products and withhold the amount already received.
You may cancel the order within the same day that you have placed the order under the condition that you have not yet received the shipping confirmation of your order. If you wish to cancel the order you will have to contact [email protected].
INGRID INCISA DI CAMERANA reserves the right to cancel the order for reasons of force majeure or other reason that may occur in relation to the Buyer such as inability to pay the amount owed, false delivery address, or other reasons which refer to the internal operation of INGRID INCISA DI CAMERANA such as withdrawal of specific products, product shortage.
INGRID INCISA DI CAMERANA products are created with great care; our products are sent to you in perfect condition. However, in the unlikely event that a product has a defect, INGRID INCISA DI CAMERANA will repair or replace manufacturing faults free of charge up to 1 month from the original date of purchase. In case you would like to request the repair or replacement of the pair bought, please return the pair, along with the proof of purchase, for evaluation to the following address 12 Isiodou str 10674 Athens, Greece. The warranty offered on INGRID INCISA DI CAMERANA products does not affect your legal rights and is provided in addition to those rights. The warranty includes a free repair of the product for damage caused by normal use; it does not include, however, damages related to improper handling, force majeure or other factors. The warranty does not apply if the product is repaired by a non-authorized technician. The customer bears the cost of shipping the product to and from the place of repair.
The Parties have agreed to all of the terms and conditions contained in this Agreement.
The content provided through the present Website cannot be considered as advice, encouragement, suggestion, instruction or guidance to the users to act or to omit. It is at the discretion of the users to act at their own will discharging INGRID INCISA DI CAMERANA from being liable, as defined above.
- JURISDICTIONAL ISSUES
The present Terms and Conditions of Sale and their interpretation shall be governed by and construed in accordance with the laws of Greece. The Parties shall attempt in good faith to amicably settle all disputes arising in connection with the interpretation, application and/or execution of these Terms and Conditions of sale. If an Amicable settlement is not reached within 60 days from the date of the dispute, the Courts of Athens will be considered competent to resolve the litigation.